Privacy Policy

Spirit Healthcare Privacy Notice

LAST UPDATED: 2 February 2024

At Spirit-Healthcare.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Act 1988, General Data Protection Regulation (EU GDPR) and Data Protection Act 2018. Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

During your visits to our website or use of our products and services, we may need to collect personal information about you so that the appropriate service can be provided. This information may include:

• Your name, company name,
• email address,
• telephone number,
• geographic location,
• IP address,
• survey responses,
• support queries,
• blog comments
• social media handles

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18.

If we become aware that a person under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us at cs@spirit-healthcare.com.au.

You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

WHY IS IT BEING COLLECTED?

This information is being collected for the legitimate interest of the Data Controller. In addition to this, under some specific circumstances consent is also used/obtained – this would be for promotional purposes.

The information is collected for direct promoting purposes and day-to-day business management.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information

We use the information we collect to deliver our services to you, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems, and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by clicking the ‘unsubscribe’ link within the email or emailing cs@spirit-healthcare.com.au. Please note that this may take several days for our systems to update.

Non-Personally Identifiable Information

We also use the information we collect in aggregated and anonymised forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

YOUR RIGHTS AS A DATA SUBJECT

As a data subject, under GDPR and UK Data Protection Act 2018 you have a number of rights.

You have the:

• the right to be informed;
• the right to access any access any data stored;
• the right to object to processing;
• the right to be forgotten;
• the right to rectify;
• the right to restrict processing;
• rights relating to automated decision making;
• the right to data portability.

If you would like to exercise any of these rights, please contact governance@spirit-health.com

ACCESSING YOUR INFORMATION

If you would like to access the information, we hold about you, please write to governance@spirit-health.com and mark FAO Lisa Wakeford. Your request will be dealt with in accordance with the GDPR guidance.

OPT-OUT OF PROMOTIONAL MATERIAL

If you would like to change your mail preferences and/or opt-out from our promotional material, we will be sorry to see you go, but to do so, could you please email cs@spirit-healthcare.com.au.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to the UK, which has adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the UK Data Protection Legislation

COOKIES AND PIXELS

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third-party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and following applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than the defined purposes which it was shared for.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

THE DATA PROTECTION OFFICER (DPO)

Spirit Healthcare have appointed a DPO. This is our Head of Governance – Lisa Wakeford.

The role of the DPO is to assist data ‘Controllers’ and ‘Processors’ to comply with data protection law and avoid the risks that organisations face when processing personal data.

THE DATA CONTROLLER
The Data Controller responsible for keeping your information confidential is: Spirit Healthcare Pty Ltd, 21-23 Aristoc Road, Glen Waverley, Victoria, 3150. Telephone: 1-800 781 018 www.spirit-healthcare.com.au

The Data Protection Officer is Lisa Wakeford.

CHANGE IN PRIVACY POLICY

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at cs@spirit-healthcare.com.au and we will respond within 48 working hours.